<h2 id="rolesresponsibilities">Roles &amp; Responsibilities</h2>
<ul>
<li>Be the main point of contact for all Fig users, contributors, and developers</li>
<li>Engage with users across email, Discord, Twitter, GitHub, meetups, community events</li>
<li>Manage Fig's Discord community of 3k+ members</li>
<li>Build and maintain a self-serve support system for users</li>
<li>Write tests for Fig's shell, terminal, and operating system integrations</li>
<li>Help prioritize Fig's roadmap by presenting weekly support summaries </li>
<li>Contribute to Fig's public autocomplete repo</li>
<li>Write and share blog posts</li>
</ul>
<h2 id="keyqualifications">Key Qualifications</h2>
<ul>
<li>Great organisation (Inbox zero type)</li>
<li>Great communicator (clear, concise, friendly)</li>
<li>Strong familiarity with the shell (bash/zsh/fish), terminals, CLIs</li>
<li>Fast typist!!</li>
</ul>
<h2 id="bonuspoints">Bonus Points</h2>
<ul>
<li>Background using tools like Arch Linux, vim, neovim, emacs</li>
<li>Background as a sysadmin + familiarity with servers, remote machines etc</li>
<li>Familiarity with web technologies like typescript, react, html/css</li>
</ul>

Support Engineer

Support Fig's thousands of users and contributors