Roles & Responsibilities
- Talk to and support Fig's users, contributors, and developers. Help them become power users!
- Provide technical support across email, Discord, Twitter, GitHub, meetups, and community events
- Build and maintain a self-serve support system for users
- Help prioritize Fig's roadmap by presenting weekly support summaries
- Contribute to Fig's public autocomplete repo
[Optional] If you would like, we can start you off coding ~20% of the time, and move you to a full-time coding role by the end of your first year. If this is of interest, please flag it in your application!
Key Qualifications
- Great organisation (Inbox zero type)
- Great communicator (clear, concise, friendly)
- Background working directly with users/customers (e.g. support, sales, business development)
- Familiarity with the shell (bash/zsh/fish), terminals, CLIs
- Fast typist!!
Bonus Points
- Background using tools like Arch Linux, vim, neovim, emacs
- Background as a sysadmin + familiarity with servers, remote machines etc
- Familiarity with web technologies like typescript, react, html/css