<h2 id="rolesresponsibilities">Roles &amp; Responsibilities</h2>
<ul>
<li>Talk to and support Fig's users, contributors, and developers. Help them become power users!</li>
<li>Provide technical support across email, Discord, Twitter, GitHub, meetups, and community events</li>
<li>Build and maintain a self-serve support system for users</li>
<li>Help prioritize Fig's roadmap by presenting weekly support summaries </li>
<li>Contribute to Fig's public autocomplete repo</li>
</ul>
<p><strong>[Optional]</strong> If you would like, we can start you off coding ~20% of the time, and move you to a full-time coding role by the end of your first year. If this is of interest, please flag it in your application!</p>
<h2 id="keyqualifications">Key Qualifications</h2>
<ul>
<li>Great organisation (Inbox zero type)</li>
<li>Great communicator (clear, concise, friendly)</li>
<li>Background working directly with users/customers (e.g. support, sales, business development)</li>
<li>Familiarity with the shell (bash/zsh/fish), terminals, CLIs</li>
<li>Fast typist!!</li>
</ul>
<h2 id="bonuspoints">Bonus Points</h2>
<ul>
<li>Background using tools like Arch Linux, vim, neovim, emacs</li>
<li>Background as a sysadmin + familiarity with servers, remote machines etc</li>
<li>Familiarity with web technologies like typescript, react, html/css</li>
</ul>

Support Engineer

Roles & Responsibilities

Key Qualifications

Bonus Points